Shipping policy
Shipping Policy — Depthwear
Thank you for shopping with Depthwear. Below are the details regarding shipping, delivery, and order processing.
Order Processing
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Orders are processed within 1–3 business days (excluding weekends and public holidays).
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You will receive a confirmation email once your order has been placed and another when it has been shipped.
Shipping Times
Estimated delivery times after dispatch:
| Region | Delivery Time |
|---|---|
| Australia | 10–30 business days |
| New Zealand | 10–30 business days |
| United States | 10–30 business days |
| Canada | 10–30 business days |
| United Kingdom | 10–30 business days |
| Europe | 10–30 business dayss |
| Rest of World | 10–30 business days |
These are estimates and may vary due to courier delays, customs processing, or peak seasons.
Shipping Costs
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Shipping costs are calculated at checkout based on your location and selected delivery method.
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Depthwear is not responsible for currency conversion fees or international import charges.
Tracking
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All orders include tracked shipping where available.
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Your tracking number will be emailed to you once your order is dispatched.
Customs & International Orders
For international orders:
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Delivery may take longer due to customs clearance
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Additional import duties, taxes, or fees may apply depending on your country
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These charges are the customer’s responsibility
Depthwear is not liable for items held or delayed by customs.
Incorrect Shipping Information
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Customers are responsible for entering the correct address at checkout.
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If an address is entered incorrectly, please contact us within 24 hours.
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If the order has already been shipped, we cannot guarantee changes or reimbursement for lost packages.
Lost, Stolen, or Delayed Packages
Depthwear is not responsible for:
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Lost or stolen packages after delivery confirmation
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Courier delays outside our control
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Orders delivered to an address entered incorrectly by the customer
If your package is missing, we will assist you in contacting the courier but cannot guarantee compensation.
Product Sample Orders
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Samples and test orders are shipped under the same timeframes listed above.
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Minor variations in print placement or sizing may occur as part of the manufacturing process.
Support
For shipping-related inquiries, include your:
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Order number
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Full name
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Delivery address
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Issue description
Our team will respond within 24–48 hours.
We appreciate your support — thank you for choosing Depthwear.
Nathan Knight
Founder, Depthwear