Refund policy

Refund & Return Policy

Overview

All of our products are made to order. Because of this, we do not offer returns or refunds for change of mind, wrong size selection, or buyer preference.

However, if your order arrives damaged, defective, or incorrect, we will happily issue a replacement or refund.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery.

To be eligible, please provide:

  • Your order number

  • A clear photo showing the issue

Once reviewed and approved, we will arrange a replacement or refund at no cost to you.

Incorrect Items

If you receive the wrong item, size, or design, contact us within 7 days of delivery with:

  • Your order number

  • A photo of the item received

We will send a replacement or issue a refund.

Non-Returnable Items

Because our products are custom-made, we do not accept returns or refunds for:

  • Incorrect size selection

  • Change of mind

  • Ordering the wrong item

  • Normal wear and tear

  • Minor colour variations due to screen differences

Please check the size chart carefully before placing your order.

Refund Processing

Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable unless the issue was caused by us.

Lost Orders

If your order is lost in transit, please contact us so we can investigate with the carrier. If confirmed lost, we will issue a replacement or refund.

Contact Us

If you have any questions or issues with your order, please contact us through our Contact page and include your order number for faster support.

Nathan Knight
Founder, Depthwear